Return & Refund Policy
Last Updated: July 17, 2025
Thank you for shopping with ClothesCraft. We deeply value your trust and aim to deliver premium-quality products every time. Please read our return and refund policy carefully to understand how we handle requests for returns, exchanges, or damaged items.
Return Eligibility
🛠️ Damaged or Defective Products :
We take great care to ensure every item leaves our warehouse in perfect condition. However, if you receive a damaged or defective item, we’re here to help:
Contact us within 2 days of receiving the product
Send an email to support@clothescraft.in with the following:
Your order number
Clear photos showing the damage
A brief description of the issue
Once approved by our team, we will arrange a free return pickup and send a replacement of the same item at no extra charge.
🚫 Non-Damaged Products :
We do not accept returns or exchanges for products that are:
Not defective or damaged
Purchased during sales, promotions, or as part of final-sale offers
All non-damaged orders are considered final sale. We encourage you to carefully review size, color, and product details before confirming your order.
🔄 Free Exchanges (Damaged Items Only)
If your return for a damaged item is approved:
-
A free exchange will be processed for the same item and size
-
We will cover all shipping costs for the return and re-delivery
-
The exchange must be requested within 2 days of receiving the product
📞 Need Help?
If you have questions about your return eligibility or need help with your order, our team is always ready to assist:
Email: support@clothescraft.in
Website: https://clothescraft.in